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Upgrade department called asking me to upgrade my contract, then I agree to upgrade but the phone they gave is an old phone which came up in 2010. And I'm not happy for it..they promised me to collect the phone for the past 4 weeks. No correspondences, I'm very worried and unsatisfied by service..and I will be not responsible for the payment on that account. I have a reference for the call and you always advice that call are recorded.. is their any one to help in this regard?