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I upgraded my phone over 2 weeks ago for a new iphone 5. After the 1st day I noticed that the battery life was very poor and gave the phone back after 3 days. I asked for a new phone as per the consumers act and was told it must be sent in to be verified. I havent heard anything back as yet and was told it will only take 5 working days. I find this totally unacceptable!! I have already been billed for new phone and I havent used it yet