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I have submitted a enquiry to Vodacom with regards to my current profile and upgrade options and have been assured to get feedback within 2 working days. I have till date hereof not yet got the satisfaction to receive such a response from Vodacom`s acquisitions department. I have in the meantime made several attempts to follow up and with no luck every time someone refers my enquiry to the same department and no results nor any reason is provided. I do not feel that I am receiving the service I am entitled as a client from Vodacom and for being a client for more than 4 years. Is this the type of service I have to look forward to in future if so I will submit a cancellation of my contract and state the reasons why the contract is to be cancelled. Rather go to a service provider who appreciates their clients and their enquiries.