No Feedback

I received feedback on a complaint (http://hellopeter.com/vodacom/complaints/data-usage-***) that I will be contacted 'shortly'. Please define 'shortly' as it is now been a week, and I have had NO feedback whatsoever, even after I phoned the call center and was promised the same.<br> (\Your enquiry has been received and a consultant will be in contact with you shortly. Regards Vodacom Consumer Website Team")"""