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On 27th March 2015 I went to N1 City branch to upgrade which was done successfully. Received SMS confirmation. On 1 April 2015, no minutes, data or sms's. So I call, log a service request and get a reference number. On 8 April, i call to follow up because noone has called me back only to be told that the query was closed, but alas, a new one was logged. I was then told that the allocations department loaded my upgrade info for 1 April 2014 instead of 2015, so i assume okay, they can fix.<br> WELL CLEARLY NOT, BECAUSE TODAY IS THE 8TH OF MAY AND STILL NO PHONE CALL OR RESOLUTION TO MY PROBLEM. CAN YOU BELIEVE THAT IT IS MORE THAN A MONTH AND STILL VODACOM, THE COUNTRIES LARGEST SERVICE PROVIDER HAS STILL NOT MANAGED TO RESOLVE ONE LITTLE CUSTOMERS QUERY. I HAVE BEEN ON THE PHONE WITH THEM NOW FOR 27 MINUTES AND THERE IS NO SENIOR PERSON AVAILABLE TO TALK TO.<br> WHAT MAKES MATTERS WORSE IS THAT I AM GETTING CALLS AND SMS'S FROM COLLECTIONS TO PAY MY ACCOUNT, BUT WHY MUST I PAY IF THEY CANNOT RESOLVE MY QUERY.<br> I'M NOT EVEN SURE IF THIS IS GOING TO BE LOOKED AT OR SEEN, BECAUSE AGH, I'M JUST AN ANGRY CUSTOMER WHO'S BEEN WAITING MORE THAN A MONTH TO HAVE HER QUERY RESOLVED. I'M NOT IMPORTANT.