CT
Coral T

1 reviews | Active since Jan 2013

29 Apr 2015, 16:38

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I app**** for a cell phone contract yesterday with Zenzo Masilela who told me i do not qualify for the device i was interested in, i told her i would not take any device i do not like. I then went to Vodacom branch to make an application there i was told they are unable to process the application because the application made with Zenzo is not cancelled. The whole of today i was trying to get through to Zenzo to cancel my application i was told by Lehlohonolo that she will cancel and phone me back to confirm it's about 2rhs ago am still waiting i am bound by Zenzo as i cannot open up this contract at the branch until Zenzo Masilela cancels the online application apparently only she can cancel. VODACOM PLEASE HELP!

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2015, 15:00
Official
Hello Tabudi,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,