1 reviews | Active since Mar 2015
No feedback
I have complained before.The last complaint was on the 30th of March.I still don't have my phone.I handed in on 2 Feb at Tiekam's,it was only logged on the 24th.Got it back 9 March, they replaced the microphone and screen which there was nothing wrong with and I could not hear anybody when I got it back.It was logged again and to fix the actual softwear problem.They sent it back saying there is nothing wrong with the phone. We switched it on in Tiekams and it had no signal.It was logged again.17 March.30 March, nobody knew where the phone was.31 March it was logged again to go to Jhb.4 April I got an sms saying that is in for assessment, the 13th that it is being quality checked and on its way back to East London.On the 17th I get an sms saying that it has been logged again. The 22nd they got it in East London and is now on its way to Jhb again. I phoned ***, and asked why it is going back. She said it is because I refuse to collect the phone. I AM IN QUEENSTOWN, not East London. I have been paying for a phone which I don't have. It is shocking and I am fed up.
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
