LS
Lindsay S

1 reviews | Active since Aug 2009

10 Apr 2015, 14:47

No feedback!

I took out a SmartL contract last year may/June. With Samsung S5 handset, 500mb data + a special on an extra 250mb for the duration of the contract. On receiving my first bill the 250mb did not reflect. I queried this & was assured though it did not appear I would receive this benefit. I would not have taken the contract if it was not included. Tuesday 4 April 2015 I noticed my data was capped at 500mb. Queried & was told that whoever put the contract together simply forgot to add the benefit. I was assigned A1-X1SZ-IXY3XW & have not heard back. All the while I am being charged for data that I should not be charged for. This has to be sorted out & I insist on receiving email record of the extra 250mb & that it reflects as a non charged benefit on my billing from vodacom as does the 500mb. I have been a vodacom contract customer since 1999! This is not the service I deserve & I do not accept the recent increase in my contract premium. This must be sorted out ASAP! Pls note previous hellopeter complaints all vodacom concerns this case.

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2015, 05:43
Official
Hello hearme,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,