1 reviews | Active since Aug 2009
No feedback!
I took out a SmartL contract last year may/June. With Samsung S5 handset, 500mb data + a special on an extra 250mb for the duration of the contract. On receiving my first bill the 250mb did not reflect. I queried this & was assured though it did not appear I would receive this benefit. I would not have taken the contract if it was not included. Tuesday 4 April 2015 I noticed my data was capped at 500mb. Queried & was told that whoever put the contract together simply forgot to add the benefit. I was assigned A1-X1SZ-IXY3XW & have not heard back. All the while I am being charged for data that I should not be charged for. This has to be sorted out & I insist on receiving email record of the extra 250mb & that it reflects as a non charged benefit on my billing from vodacom as does the 500mb. I have been a vodacom contract customer since 1999! This is not the service I deserve & I do not accept the recent increase in my contract premium. This must be sorted out ASAP! Pls note previous hellopeter complaints all vodacom concerns this case.
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
