no feedback

i am so irretated right now ive been a vodacom customer for more than 6 years now and im about to close all my contracts i have 3 contracts with you guys the 2 older contracts are ending this month i called you guys in september requsting a contract cancelation but i was advised to give a call back in november with no specific date i called in november and the consultant whom assisted me advise me that he will process the cancelation but it will only be done my end december i refused so i asked the consultant for a call recording that was done in september an email was send on 09/11/2020 and still no feedback it was escalated but still no response i called again today no response the turn aroud time was suppose to be 3-5 working days todays marks a week since i complained i will not accept this . can someone plz contact me or i will take it further