LM
Lorraine M
1 reviews | Active since Jan 2019
11 Jan 2019, 11:46
No Feedback
On 10 December I app**** for fibre installment on the 11 December I received an email and sms confirming my appointment no technician arrived not even a phone call. Today it is now a month with no results no feedback they just keep escalating emails and the funny part is the modem has been delivered but still no fibre has been installed into my house. Now I am beyond my patience.
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Replies (2)
Vodacom's replyOfficial
11 Jan 2019, 14:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2019, 09:59 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2019, 09:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,