AH
Ayub H
1 reviews | Active since May 2011
05 Dec 2018, 18:57
NO Feedback
Good day from the 21st November2018 till date no one has contacted me regarding a premature cancellation i have sent numerous mails but nothing 1st reply i got i requested for a call before pay no one called same again i spoke to a Moosa guy he sent the quote but his quotes were higher than the previous person OLga , all i am asking is do you want your money or not cause i have sent numerous mails but just got a stupid mail back test from ecco, so i fail to understand being a customer for almost 9years to get service like this customer care really sucks now days they not serious about their actions with valuable customers
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Replies (2)
Vodacom's replyOfficial
06 Dec 2018, 07:16Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2018, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AH
Ayub H's updateReviewer Update
15 Jan 2019, 18:48well thanks for that assistance, but the issue is now i paid up the contracts as insisted, the agent advised at end of December i will be billed normally so i said No problem so in December i paid the full bill, as scheduled, but i told the Mrs that watch how Vodacom will ***** up in Jan, as it true you did ***** up again i always paid on time and i paid huge amounts to you guys and sad to say customer care gives a flying F......... about us, be 9years and more we still get ****, please correct the bill for this month or i am not paying another huge amount all was cleared and STOP MESSING UP PLEASE PLEASE, IF SOMEONE MAYBE DO THE BOOKS ON MY ACCOUNT FROM THE TIME I PAYING YOU MAYBE OWE ME OR A FREE CONTRACT CAUSE I PAID YO A LOT OF MONEY i also emailed the person who assisted me early this month and she did not reply tooo
AH
Ayub H's update15 Jan 2019, 18:48
Reviewer Update
well thanks for that assistance, but the issue is now i paid up the contracts as insisted, the agent advised at end of December i will be billed normally so i said No problem so in December i paid the full bill, as scheduled, but i told the Mrs that watch how Vodacom will ***** up in Jan, as it true you did ***** up again i always paid on time and i paid huge amounts to you guys and sad to say customer care gives a flying F......... about us, be 9years and more we still get ****, please correct the bill for this month or i am not paying another huge amount all was cleared and STOP MESSING UP PLEASE PLEASE, IF SOMEONE MAYBE DO THE BOOKS ON MY ACCOUNT FROM THE TIME I PAYING YOU MAYBE OWE ME OR A FREE CONTRACT CAUSE I PAID YO A LOT OF MONEY i also emailed the person who assisted me early this month and she did not reply tooo