MB
Mari-Elize Boshoff
1 reviews | Active since Aug 2018
13 Aug 2018, 10:30
No feedback!
I ordered a new contract and phone last week, and was told all was approved and so on, I only need to wait for the confirmation call. I gave them my cell number and work Tell number. I called back on Friday to find out if anything has been updated and so on, and again was told I need to wait. Saturday morning I called again, and got the same response. Sunday morning I received an email saying I need to call ********** regarding my delivery. So I did, I then was told they do not have my work tel number and need something form the sales person. They give no feedback each time I call, and now they are delaying everything. Seriously! Get it together Vodacom!!!
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Replies (2)
Vodacom's replyOfficial
13 Aug 2018, 11:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2018, 11:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MB
Mari-Elize Boshoff's updateReviewer Update
13 Aug 2018, 11:23That is all I have been told. Every time. Just wait someone will call me. That is not helpful at all.
MB
Mari-Elize Boshoff's update13 Aug 2018, 11:23
Reviewer Update
That is all I have been told. Every time. Just wait someone will call me. That is not helpful at all.