AP
Andre P
1 reviews | Active since Jun 2010
12 Feb 2018, 07:49
NO FEEDBACK
Refer telephone conversation with Lello on 1 February. Ref 1- ********** ********** My account I 633807-7 has two numbers 083414 and 083257. It has been the same amount since September 2016 now since January it has increased by R4.00 I told Lello that it data 250Mb cost increased on 083414 First she tried to convince me that data was 500 Mb, but this is on 083257. I was not notified of any changes and cost for data on 083257 stayed the same. It is now 12 February and I have had no feedback.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Feb 2018, 07:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2018, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2018, 11:08Dear Andre,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply12 Feb 2018, 11:08
Official
Dear Andre,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
AP
Andre P's updateReviewer Update
12 Feb 2018, 13:31I got e-mail stating charges are as per quote. But this can not be true as invoice has increased since January 2018
AP
Andre P's update12 Feb 2018, 13:31
Reviewer Update
I got e-mail stating charges are as per quote. But this can not be true as invoice has increased since January 2018