JM
Joshua M
1 reviews | Active since Nov 2017
18 Jan 2018, 12:28
No feedback
On the 03/01/2018 I called Vodacom spoke to Ntsoaki Zulu regarding the billing of my account she said she'll send the query to another department because she couldn't help as the the upgrade was not done by their department. I'm billed twice for the same number . When I upgraded I was told I'm going to pay R 279/290 somewhere there but now I'm paying more than that . The service i'm getting is very bad because I'm in the dark and no one is assisting . Its over 15 days now no feedback that is bad service . I'm really not impressed.
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Replies (2)
Vodacom's replyOfficial
18 Jan 2018, 13:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2018, 13:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2018, 13:11Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply23 Jan 2018, 13:11
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,