No Feedback

To whom it may concern:

I have sent the bellow written dispute to Vodacom's ***** department on the 22nd of November 2017 and no one has contacted me about the issue after the Lady that helped me from Vodacom's accounts department said that i would be contacted within 24 - 48 hours.

• On the 16th of November 2017 I noticed that the amount of R931.94 was deducted from my bank account • On the 16th of November 2017 at 09:40am I spoke to a Vodacom consultant by phoning 082111, I asked the consultant to look into my account and explain to me why the amount of R931.94 was deducted. The consultant said that he will contact me (He never Contacted me) • On the 20th of November 2017 I went to a Vodacom shop in Berea, East London to try and resolve the issue. We came across a cell phone number ********** which is not one of my numbers. The person who helped me advised me to contact the accounts department on ********** . At 10:14am I contacted the accounts department and the Lady that helped me advised me that I should send the following to ********** 1. Certified Written Dispute 2. Certified Three Sample Signature 3. Certified Copy of ID Please note that I recently cancelled one of my cell phone numbers ( ********** ) to save cost and I did NOT apply for a new contract. I also did not receive a new phone or number. I would like Vodacom to resolve this issue as soon as possible as no one these days has got spare money to throw away. Deduction of the normal amount of R75.00 is acceptable but the rest needs to be Paid back as soon as possible Thank You Heinrich George Chowles