1 reviews | Active since Nov 2015
No Feedbac****
<p>I saw that my phone used data while on a wifi network, I logged a call with vodacom explaining that it was not my phone that could've used that much data, especially while on a wifi network @ night. They gave me a reference number: S3-G0 ********** . I waited for feedback but got nothing, it has been more than a month now, and I got a bill of more than R3000 which I will not pay because it is not for my account! Now they have suspended my phone without any feedback regarding the call that was logged. I am thinking of going to the ombudsman/Sherrif if they can't resolve this issue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
