NO FEEBBACK REGARDING CONTRACT REQUEST

I wanted to cancel my contract in May after my 2 year contract expired, but the Vodacom call centre agent convinced me to rather migrate to another package and offered a very good deal so I accepted. When I received my statement in June I noted that they charged a double amount. After about a week of calling and many queries later they corrected the account.

I subsequently requested the recording of the telephone call confirming the migration to my current package and the subsequent contract ( orally concluded), specifically with regards to the monthly fee as agreed upon between myself and the Vodacom agent as I suspect it is not the amount that I am currently billed for.

To date I have not received the recording nor any feedback regarding same from Vodacom.

I have been a client of Vodacom for more than 13 years and I am afraid this long-lasting relationship is about to end.