No Fax no assistance

So disappointed..<br> <br> I received the most beautiful call saying that Vodacom have noticed that I am using more day calls than normal and They helped me migrate to a more appropriate package. I then phoned 111 to ask for a itemized bill for calls made from the 1st October so that I can reconcile. I was told this service can only be provided if I send a letter and my ID. Which I am able to do via email. I was told this is not acceptable - I must fax it.. I do not have fax facility or ability to get to a Vodacom Shop..<br> <br> Please tell me why an email is not accepted in this day and age?<br>