No explanation for missing Data and Airtime

At 20:50 on the 13th of July I called Vodacom and spoke to Goodness regarding my previous recharge of R55 and purchase of 100MB data. I told her my airtime and data disappeared within a matter of 5 minutes. She told me she would send new settings. We ended the call and I updated the new settings. I again recharged with R55 and bought 100MB Data. After 5 minutes on Whatsapp the Data and airtime was again missing. I called back to the call centre at 21:00 and Monica Williams answered. I asked to speak to a Team Leader and she first refused to call a Team Leader. Monica also refused to give me her Team Leaders surname when I asked for it. Monica then said her Team Leader was busy on another call and couldn't speak to me. In the background I clearly heard her Team Leader say to her: \Give me a description of the problem"(meaning the Team Leader refused to come and take my call\"" I then asked for another Team Leader"