No explanation as to why my order has not been dispatched

I'm beyond frustrated with vodacom, I was told on hello Peter that there would be contact in the next 24 hours 48 hours has passed and they have not made contact since the reply to my previous review. I have made 4 calls and very time it's said it is being escalated and the agent who assisted me initially will be instructed to contact me, still no contact, I'm awaiting delivery from the 19th of September and my device has not been dispatched, I heard over 5 different scenarios from vodacom. I just want my device that is all. Vodacom needs to look deep into their staff and find the right people to do the right thing not continously mislead customers