No Existent Support from VODACOM

I have been complaining for years about non-existent network coverage throughout our Townhouse Complex, Firstly, I was told that once a new a tower is erected our signal will improve. This tower was installed a few years ago. This tower is within 830m from our complex, however since this tower was installed our signal quality has drastically deteriorated. I have submitted 8 support ticket numbers in the last 12 months, most support tickets were closed within hours. After this last support ticket was opened a Technician of Vodacom visited our complex during July 2021.and confirmed that there are no cellular nor Data signals throughout the complex. The tower furthers of the two towers, are supposedly covering the complexes signal area, according to the Technicians that visited the complex. I was promised that the problem would be attended soonest by Vodacom Tower Division. After various calls to customer care during September 2020, I received an e-mail from a Vodacom staff member ( @vcontractor,co,za) on the 26th September 2021 with forms to be completed for the installation of a signal booster, this forms was duly completed and returned to this staff members on the 30th September 2021. My last support ticket was closed within an hour of me sending this e-mail. All emails to this e-mail address were totally ignored. A subsequent support ticket was opened requesting a meeting with a Senior Manager or a Director, I received a very rude call from customer care and my support ticket was closed.