JL
Joanne L
1 reviews | Active since Feb 2010
02 Nov 2023, 13:06
No existent feedback or help
I have been trying to get a technician to come and sort our my Fibre Line since Tuesday morning. My little black box is not showing the PON light. Please, help, I work from home and cannot use my Fibre. Kids are home schooling and are supposed to be writing exams and studying. I have had to find alternative places for them to write exams. urgent help is needed.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Nov 2023, 13:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2023, 13:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2023, 08:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/11/09 at 08:31:30, the fibre has been restored. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2023, 08:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2023/11/09 at 08:31:30, the fibre has been restored. Regards Vodacom Consumer Website Team
Best regards,