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natasha S

1 reviews | Active since Mar 2015

30 Mar 2026, 07:30

No ethics no transparency just looting....

I am so fed up with vodacom since I changed banking details with vodacom there has been endless problems. Firstly this contract is for 3 years and they charge me extra since February 2026 I don't understand if the contract states a price of R498 why increase it to 542. Another thing money will be in the account vodacom will debit my account then the money gets reversed from vodacom back into my bank account and then they charge me 100 for not paying the debit order. What is wrong with vodacom.... I'm really fed up I can not wait for this contract to end so I can go to another provider because I have had endless issues with them you speak with customer service they don't understand!. I'm completely and utterly disappointed in this company I would not recommend anyone using lte with vodacom they Don respect contracts they do their own debiting and charging no business ethics at all. They didn't even let me know when price was increasing no ethics what so ever. I've worked for financial institutions and gosh we have always been transparent even when price increases. They have not done anything to rectify not informing me about price increase they just sent me terms and conditions are they ****** serious.... this company is greedy and really not about helping people...

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2026, 10:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team