MT
Marinda T
1 reviews | Active since Mar 2017
18 Mar 2021, 15:17
No escalation no service!
Got a contract with them in november, everytime they open up a service request and nothing happens. For the past week I gave been phoning everyday and everytime a different excuse. They will escalate and phone me, and when I phone they say it wasn’t escalated and they will escalate. Been holding on for supervisor for 25 minutes and counting. All I want is my ONT box so that I can use my fibre!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Mar 2021, 08:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2021, 08:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MT
Marinda T's updateReviewer Update
24 Mar 2021, 09:15Good day, your fibre department didn’t assist me metrofibre did. They were the ones that followed up and tried their best to sort it. I am still waiting for a call back or email from vodacom. Please don’t say it was Vodacom as htey have done nothing
MT
Marinda T's update24 Mar 2021, 09:15
Reviewer Update
Good day, your fibre department didn’t assist me metrofibre did. They were the ones that followed up and tried their best to sort it. I am still waiting for a call back or email from vodacom. Please don’t say it was Vodacom as htey have done nothing