No end to the real issues!

A month after major issues with both cell phone and Internet operations started to get really bad, here is my assessment: 1) Customer care for data or internet issues is dreadful. Clearly Vodacom is not paying enough attention to training and their cell phone menu picks are dismal 2) Twice I have been instructed to register a call using the Internet if my internet is down! Is there no SMS number with appropriate selections? 2) While a lot better, the technical problems experienced have not yet been fully resolved even as of early this morning 10 year ago when I moved into this area, I was assured that a new tower was just waiting for council approval. Yes, the tower has been upgraded but clearly for the many businesses and lodges that use this single tower, performance is dismal. 3) It appears that automatic monitoring of towers is not happening. Threshold alarms are easy to set up and certainly the tower should know if it is not able to send or receive Internet signals. Who is in charge of monitoring the Zebra Lodge tower?? 4) I have wasted considerable data and time trying to navigate this ongoing issue which is purely because of a lack of quality management by Vodacom. 5) Logged calls keep being closed when clearly they had NOT been resolved

This is simply NOT acceptable from a profitable professional company!