FM
Fleur M
1 reviews | Active since Feb 2016
21 Dec 2018, 09:58
no end in site
7 days, 2 hours of calls and incident still pending with no resolution in site. Never get beyond a supervisor in the call centre and no reasons provided. Roll on Artificial Intelligence. Still no Wifi connection.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Dec 2018, 11:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2018, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Dec 2018, 13:19Dear Fleur,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply21 Dec 2018, 13:19
Official
Dear Fleur,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
FM
Fleur M's updateReviewer Update
24 Dec 2018, 12:35Response was unbelievably quick. Thank u, thank u. The issue was resolved in less than an hour. Maybe I should have posted something after 3 days instead of waiting 7 days. I am however saddened by the fact that the only solution seems to be resorting to social media. Happy holidays to all that helped resolve the issue so quickly
FM
Fleur M's update24 Dec 2018, 12:35
Reviewer Update
Response was unbelievably quick. Thank u, thank u. The issue was resolved in less than an hour. Maybe I should have posted something after 3 days instead of waiting 7 days. I am however saddened by the fact that the only solution seems to be resorting to social media. Happy holidays to all that helped resolve the issue so quickly