No End In Sight

<p>For the last 6 weeks now I have had my service soft locked every day and every day I have to phone customer service to get the account unlocked. My account is not in arrears. Beginning f Oct I migrated from a Smart S to a uChoose Flexi 350 package. Since the migration the account locks daily. I am informed by Vodacom that I have a credit limit on the account which I exceed. I phoned customer collections I was transferred to a solutions agent who then put in a request to increase the credit limit. She gave me the following reference 1- ********** 6882. I was then later informed by SMS from Vodacom that the query had been dealt with. However on Vodacom's system it still says pending this has been pending since the 13th of Oct. I was advised to contact the supervisor's contact number. I was informed by the supervisor that credit limits are now with customer acqusitions and not customer collections. Customer acquistions is a separate number and they can only be contacted by someone from a vodacom store as a special id verification code is required if you wish to contact them. I went into the nearest Vodacom shop and tried to relay this information only to have the info ignored and told to contact accounts even though I had explained that this information was given to me by a supervisor at accounts. So the saga continues...</p>