No Empathy, Sympathy or Humanity

I have been a loyal customer of Vodacom for the past seven years even took an extra contract in Dec 2013. The problem started when I went on holiday in Dec 2014. I called their call centre to check if I have international roaming on my phone ***, I was told there is no coverage for Malawi. I left for my holiday on the 11th Dec 2014 knowing I don't have international roaming on my phone and the contract I added in Dec 2013 ***).<br> <br> I am the customer that took responsibility for the amount owing, made arrangement that I will pay R5000 of which I did and Vodacom went again to debit my account. come 13th Vodacom suspended my two lines. Phoned their collection dept, they advise that I must make a payment part payment of R3500 then my line will be unlocked. I made the full payment of R4675.10 on the 14th around 12 noon. The agent advised once I make payment, it takes 15 to 20 minutes for the bank to notify them of the payment and 2 hours for my lines to be unlocked. As I am writing now my line has not been opened this is after I called this morning around 8 am. I am so gatvol, I stayed the whole weekend without a phone. this is ridiculous. The agent said its automated.