No Email Contact

Item: Vodacom
Rating: 1
Author: Tibor M

Vodacom in their infinite wisdom to provide better service to their customers have removed the email option. so if I'm overseas and have activated roaming online,(I'm connected to the local Vodafone ES network), still unable to make or receive calls and need to contact someone at Vodacom South Africa to sort this out, how do I go about this? will someone at Vodacom please email me at ********** URGENTLY!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Sept 2017, 07:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Sept 2017, 07:31

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Tibor M's updateReviewer Update

05 Sept 2017, 07:44

please have the consultant contact me via email, I don't seem to be able to make calls or receive calls as noted, I need this resolved, thank you

Tibor M's update05 Sept 2017, 07:44

Reviewer Update

please have the consultant contact me via email, I don't seem to be able to make calls or receive calls as noted, I need this resolved, thank you

Vodacom's replyOfficial

06 Sept 2017, 09:15

Dear Tibor,

Your query has been resolved.

Regards,

Cassandra

Best regards,

Vodacom's reply06 Sept 2017, 09:15

Official

Dear Tibor,

Your query has been resolved.

Regards,

Cassandra

Best regards,