No effort to retain loyal customers.

After being a loyal Vodacom client for almost 20 years I had the choice to renew my contract once again. After hearing a friend of mine get a great deal through rewardsco/ Vodacom which was literally 3 times as cost effective with 3 times the data and minutes I thought I’d ask Vodacom if I could have the same/ similar deal. After calling several times and speaking to many client services people I eventually got hold of someone who said they could not offer the same deal. I was eventually directed to a superior who again said I can’t get the same deal. To my absolute dissatisfaction I suggested that they put me through to cancellations. After explaining once again that I wanted the same or similar deal the lady said she couldn’t assist me. I then threatened to cancel my contract with Vodacom to which she simply rep****, “that’s fine”. No effort or assistance to retain a customer who has been on several very high packages over the years.