NB
Nkholo B

1 reviews | Active since Jun 2017

01 Jul 2020, 11:37

No

Pathetic Vodacom.

I took cellphone contract in the middle on May 2020 and I told the lady that I want to use my old number but went ahead and gave me a new number which I refused to accept. I called them within 7 days for cancellation and I was promised it will take 14 days for them to collect the phone and now it has been 2 months and I'm still waiting for them to come collect the phone, everytime I call I'm being promised collection but it never happened, I'm told RAM has a backlog of collections. It takes them 3 days to deliver a new contract but it takes them forever for collection.

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2020, 14:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team