NB
Nkholo B
1 reviews | Active since Jun 2017
01 Jul 2020, 11:37
No
Pathetic Vodacom.
I took cellphone contract in the middle on May 2020 and I told the lady that I want to use my old number but went ahead and gave me a new number which I refused to accept. I called them within 7 days for cancellation and I was promised it will take 14 days for them to collect the phone and now it has been 2 months and I'm still waiting for them to come collect the phone, everytime I call I'm being promised collection but it never happened, I'm told RAM has a backlog of collections. It takes them 3 days to deliver a new contract but it takes them forever for collection.
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Replies (1)Vodacom's replyOfficial
01 Jul 2020, 14:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
