no easy way to reach vodacom

This has been a nightmare of a week to try and get in touch with your company. I am trying to move over form Cell c to vodacom. Cell c refuses to cancel my contract as Vodacom is busy porting my number. I called this morning and keep being put to the retentions department however I can not speak to the agent as my cell c number is not recognised with Vodacom. This is extremely frustrating for me. have tried the online bot which doe snot help much as they keep wanting to get an agent to call. Then the agent call s and put me to the retentions department.