No due diligence, improper validations and support *****

Vodacom is as useless as they come, how can someone *****ulently take a contract in my name after I immediately notified them of attempts days prior. On the 23/04/2*** I received an sms that states that “your Vodacom invoice and itemised billing email address has been changed to ***”. I immediately contacted Vodacom on 082 135 and informed them that I did not initiate any request with them, the last time I visited their store or contacted them was 2 years ago so if someone is trying to apply for a contract with my name, they should immediately STOP It. The lady I spoke to informed me that there is no contract on my name, and there is no application, but only a sim swap attempt in March. I was informed that my number will be flagged, and will only be assisted in the store to prevent any *****. Now to my surprise I received a call on the 29/04/2024 regarding “cellphone insurance” on the phone taken the same day. When I inform the lady about the previous week occurrences, she informs me to call Vodacom on 082 135 to inform them. Now I’m informed to go to the police station and make an affidavit that I did not take a contract with Vodacom, and also go to the vodashop to inform. My concerns are: 1. Why was someone given a contract on my details immediately after I informed Vodacom of the attempt to use my details to take a contract? 2. What validations were done by Vodacom regarding the identity and the verifications on the bank statement and credit profile when incorrect person was before them? 3. Why would Vodacom grant a contract to someone giving them my Telkom number ***) whereas there is a Vodacom number on the system***) that I have used for over 19 years? 4. Why must I use my time and finances to travel to the police stations and Vodacom branches to correct their failures to conduct proper verifications? 5. My identity document is flagged with SAFPS, how was another person granted credit in my name without proof of the affidavit I did at the time or documents from the South African ***** Prevention Services? To me the answer to those questions is that Vodacom is just happy to grant contracts to these persons without validations. Also if proper affordability assessments were conducted by confirming whatever inform on my credit profile and whatever bank statements was produced, they would have found discrepancies which should raise questions on the authenticity of documents so provided. My information was used for the benefit of another person and Vodacom facilitated that process, now I must be the one doing the ups and downs for their ineffectiveness. I want this whatever contract removed from my name and my credit profile immediately. I will definitely be raising this with icasa and the NCR. Im willing to go as far as to the Information Regulator for vodacom’s failure to uphold the protection of personal information and using my information without the right of access to information due to their failure to conduct due diligence.