No device received after a week

<p>I did my upgrade on my data contract on Sa****ay the 4th June - Monday the 6th June I phoned Vodacom upgrade as no one phoned me back to complete the upgrade - I got told that deliver will happen in +- 48 hours. Wednesday 8 June Ram Couriers phoned asking for a delivery date which I confirmed with them to be on Thursday 9 June bewteen 8 -14. No delivery took place or any phone call. I phoned Vodacom today Friday 10th June twice - I got told I will be phoned back which didn't happen, when I phoned now again I spoke to a very rude call centre agent stating that for my account has been moved somewhere which in fact isn't the problem as Ram couriers has the parcel, and that I should just wait delivery will take place next week....honestly Vodacom this isn't the best of service I received after being a client for a long time. The upgrade cellphone number is ***...</p>