No device but still paying

<p>I am writing on behalf of my father. In nov 2016 we where due for an upgrade. We choose to use the upgrade line due to it claiming to be easy and hassle free. What a joke. We according to us did the upgrades with them but a week later no confirmation sms was received. So we called them back to find out nothing was done. For a moth after we phoned every day- to be told their systems are ofline, their systems arent working, some actually say did the upgrade but every time we call back the new person states nothing has been done. This went on up intill late December. Then eventually the one device has been received but not the other yet we are being charged for both devices and contracts. So we call back and are told the usual system of line, contract has been done wrong. In Jan 2017 they finaly admit that they srewed up. They stated they'll redo the contract and refund us, as well as due to our discomfort they'll give is 500mb free data. And the old saying of we will call u back but we never will. So we wait another two weeks nothing. Our Acount is due and we still being charged for something we do not have. Call them back the usual systems of line and nothing has been done. It is now Feb 2017, no device still being charged for it and vodacom staff are rude, *********** and unwilling to help resolve the issue. #vodacomlovesrobbingyou</p>