AV
Annika V

1 reviews | Active since Feb 2014

02 Apr 2025, 16:12

NO DELIVERY YET FROM ONLINE ORDER DUE TO DELAY AND NO COMMUNICATION

I have placed an online order, for double deals, 2 tablets for one monthly premium, everything was approved and so forth. As normally I know Vodacom is quick with their turnaround time for delivery, but since last week Thursday no communication, what so ever to say there is a delay in shipments and I ordered this deal so I can have it for my work trip next week. Since Monday until today, I get the same story, I will get an SMS today or tomorrow for shipment.

I wanted my tablet before this Friday, 4th April, as I am flying to Gauteng for a business trip. Very poor communication from Vodacom, no SMS's to "say sorry your shipment will be delayed due to whatsoever''...

It's things like this that I want to cancel my new contract and go to another network that can be on time and also have communication skills to let the customer know about their order.

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2025, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team