No delivery. Terrible service from staff

Ordering a contract and phone online from Vodacom has been THE MOST FRUSTRATING EXPERIENCE. Phone arrives one week late (and only after several follow up calls from my side and Several mistakes from their side). No SIM received for the contract, so have to go in store to get one. Thus defeating the purpose of an online purchase. Contract activation still not done after TWO separate calls and promises of activation \within 24 hours". It is now 3 days later. SIM swap has also not happened"