PM
Philip M

1 reviews | Active since Mar 2011

01 Mar 2016, 23:31

No delivery or feedback onpromises

I have 3 devices running on Vodacom, two being dedicated data, of which one has an external antenna. I am located in a Vodacom LTE area. BUT, maximum speeds of 4mbps.<br> I contacted Vodacom and spoke to Phumeza who would have phoned me back with a resolve - no feedback.<br> Phoned again a week later and spoke to supervisor Nelson - again no feedback.<br> <br> So my conclusion is that Vodacom sells you on their \fast\" network, and by the time you realise it doesn't work, you're stuck and they ignore you.<br> I was on Telkom & Cell C before - much better. I recommend going with one of the latter."

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2016, 07:54
Official
Hello pdemeyer,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team