1 reviews | Active since Feb 2013
No delivery on online order
I have done an online order for a 3G modem from Vodacom website.<br> After a day they called me and confirmed that because it is done before 12:00 AM it will be delivered to me the next day. I have confirmed with them this twice with the consultant.<br> They send me the confirmation via email.<br> The next day I call RAM couriers asking them why I cannot track the parcel, They rep**** that they have not received anything from Vodacom.<br> <br> I emailed Vodacom and their reply, the package is still in their warehouse and will be delivered sometime next week!!<br> I then asked them in that case to cancel the order and I will rather go to the shop myself.(I did not want to di this in the first place)<br> <br> They then told me that the cancellation will take another 4-5 working days. Thus meaning I will still be without a 3G device for another week
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Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
