ML
Mercia L

1 reviews | Active since Mar 2015

12 Mar 2015, 09:31

No delivery of tablet Telnr does not exsist

I was contacted by REWND on 27/2/2015 and offered a tablet and 1 g data( in addition to my already (valued) internetline and prepaid phone )for R129 per month This was confirmed by a supervisor and I excepted I was informed that RAM would deliver my tablet as early as the next week . I received 2 SMS from vodacom to confirm and to inform that it was approved and to contact the dealer with any questions . the number provided does not exsist and therefor I can not contact them I spend R100 in airtime trying to get help from Vodacom call center but was just playing pass the phone all the time and then given a number to phone That nobody answered ( for 48 hours)<br> Everytime I just listened to my African dream and we will put You trough to the next available consultant for up to 15 min at a time Today is 14 days since original offer and still no tablet or any clue what's happening Great way to treat your valuable client !!!

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2015, 10:38
Official
Hello Mer20000,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team