CL
Charmaine L

1 reviews | Active since Apr 2014

29 May 2017, 16:17

No delivery of promised promotional jersey- no feedback from store or Vodacom head office

<p>On the 13th of February our company MD upgraded his vodacom cellphone contract at Vodacom greenstone, the promation inclued a rugby jersey. He was told that jersey will be delivered to him as the stock wasn't kept instore, they said that he will get a call with a date, but up to date no phone call was recieved. He has made numours calls to the store to enquire about his jersey with no vaiable answer as to what is going on. He then contacted the head office who told him he should go back to the store, but the store kept insting he had to contact the head office for the delivery. </p>

0
Replies (2)
Vodacom
Vodacom's reply30 May 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 May 2017, 09:25
Official

Dear Customer

We have provided you with feedback with regards to your complaint.

Kind Regards

DL