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Lebogang M

1 reviews | Active since Sept 2013

23 Dec 2022, 09:00

No delivery of order: service level standard not adhered to

So I ordered an upgrade from vodacom which took forever to conclude cos someone internally initially didn't conclude the order until it lapsed and I had to settle for another handset and price plan due to stock availability. If that was not frustrating enough, Vodacom contracted Skynet to deliver my order within 72 hours as per sms sent. It's been 5 days no delivery. Skynet doesn't answer their customer line or whatsapp service, vodacom unfortunately indicates they don't know what's going on and I was given another Durban number to follow up cos apparently that's where the order was placed or what NOT! Long and short, neither Vodacom or Skynet are available to tell me why my order has not been delivered to date. TALK ABOUT BAD SERVICE.

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Replies (2)
Vodacom
Vodacom's reply23 Dec 2022, 10:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LM
Lebogang M's update23 Dec 2022, 10:15
Reviewer Update
I have been told several times this morning by vodacom that a consultant will call me or call me back about this matter!! I am not holding my breath!!!!!! Your service just sucks!!!!!!!! I don't get my phone today I will gladly cancel my contract and get better service elsewhere!!! Im still waiting for feedback I spoke to who was supoised d to follow up with Skynet 2 hours ago!!!! It's how long this reply was written and no call or feedback still?? What a wow!!!!!