No delivery of order

my contact expired on the 15th Feb so i did an upgrade the week before. the week when i was supposed to receive the phone, i only received a call from the confirmations department offering insurance and confirming the purchase.

By day 7, i did not receive my phone. i called in and the lady said "Did RAM not call you? the item is out of stock". the lady then says the guy who did the upgrade needs to phone me, she will give him the message.

i had to call 2-3 times back to be assisted by the guy because i did not receive my call back. the guy says when he did the order there was stock. so how all of a sudden is there no stock? he then said the warehouse is waiting for a shipment but they not sure if that phone will be on there.

When was vodacom informed and why did not tell me that i will not be getting a phone?

Does your customers not matter to you that you can't contact them for stuff that they are paying for?