VS
Vicky S

1 reviews | Active since May 2019

20 May 2019, 16:42

No delivery of order: 2 weeks: Vodacom's worst service

I ordered the 90 GB Data deal from Vodacom the 6th of May 2019 at 10am, before the deal closed. I received an order confirmation on the 6th of May. I am still waiting for what was stated to be a "next day delivery" of order number: VODACOMDIREC- ********** ********** 91. I've been a loyal customer for more than 20 years and I am ready to leave this service provider for good.. I phoned them last week to find out why I haven't received my data deal and the operater (who was helpful) couldn't find the deal on my profile. I then sent an email to ********** as instructed by Vodacom's Zandile and I am still waiting for a response. Please do not use Vodacom as a service provider. They clearly do not care about service. They spam call you seven times a day (even though you told the sales lady 10 times that you are not interested in another cellphone deal), but when you actually palce an order, they simply ignore you. Vodacom, shame on you. I really feel like just a number to you.

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Replies (2)
Vodacom
Vodacom's reply21 May 2019, 06:43
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 May 2019, 07:39
Official
Dear Vicky, 
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team