1 reviews | Active since May 2019
No delivery of order: 2 weeks: Vodacom's worst service
I ordered the 90 GB Data deal from Vodacom the 6th of May 2019 at 10am, before the deal closed. I received an order confirmation on the 6th of May. I am still waiting for what was stated to be a "next day delivery" of order number: VODACOMDIREC- ********** ********** 91. I've been a loyal customer for more than 20 years and I am ready to leave this service provider for good.. I phoned them last week to find out why I haven't received my data deal and the operater (who was helpful) couldn't find the deal on my profile. I then sent an email to ********** as instructed by Vodacom's Zandile and I am still waiting for a response. Please do not use Vodacom as a service provider. They clearly do not care about service. They spam call you seven times a day (even though you told the sales lady 10 times that you are not interested in another cellphone deal), but when you actually palce an order, they simply ignore you. Vodacom, shame on you. I really feel like just a number to you.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
