No Delivery of Nano Sim

Good Day,<br> <br> Ordered a sim only contract on the 20th of February 2015. Confirmed with sales agent for delivery of a nano sim. Standard sim delivered. <br> <br> Phoned in again on the same day for request of delivery of the correct sim as I requested nano via email, chat and over phone. He promised that the sim was ordered and will be delivered.<br> <br> Its now been more than two weeks since that day and still nothing. <br> <br> Get charged for using but unable to use as not correct sim for IPAD AIR!!!!<br> <br> Used to good service from vodacom....is this now the new age of service???<br> <br> Please advise