No delivery of full quota package as paid for

I sent a complaint about poor service a week ago. After many hiccups and frustrations I finally got my previous contract cancelled and number ported to new contract on the 24th March. I was advised I would only receive my data/Sms and airtime pro rata and on Tues, 29th March I'd receive the full allocation due according to the contract I have taken out. HOWEVER, it is now 6pm on Tues night and still I have not received my contracted amount of data, Sms' and airtime. I did receive a call after Enquiring via email about this earlier, but the call had nothing to do with my query, they called to confirm cancellation of my contract???!!!! It seems no staff member at Vodacom has a clue about anything related to this business. Can someone please provide an appropriate service and deliver on your promises, which to date have all been Empty!