No Delivery of device

Vodacom customer service very poor!!!!!! I received calls off the hook to agree to a 24month contract on a wireless router with 2GB data for R109 pm. I agreed to this about two weeks ago. After about 6 working days the device has not been delivered. I never received a small or email to confirm my application. I have called vodacom twice already to query this and apparently my application was not completed by Diane Gove Der. Some consultants can't even pick up anything on the system? I am so tired of wasting time over the phone trying to find out what's going on?? I am very disappointed with vodacom service. No one even calls to keep me updated or notify me. I want to cancel my contract I am so unhappy!!