1 reviews | Active since Aug 2017
No delivery of contraft sim.refusal to courier to remote town 450kms from nearest voda shop!!!!!
We cannot drive 450kms to a vodacom shop for a contract sim.
You told us there is no other way but to drive to ur shop. U were quick to send the contract phone and sim wen we upgraded but tell us piece of **** **** like this wen we need assistance. Note that we will not tolerate any excuses any further!
You will be liable to send a sim card for the contract sim and we will pay the costs. U will arrabge it for the ****** sim number abd I suggest u do so quickly ands swiftly before we take further action which would be a complaint in hello peter every consecutive day its not resolved.
I dont have time for ur ****ty pathetic excuses and poor management. ...wait no management at all.
1. Sim is on contract. It is blocked and we cannot find a store more than 450kms away.
2. We will not tolerate ur lack of knowledge abd stupidity at ur call centres over and ****ing over again.
3.further more due to non assistance we WILL NO LONGER TAKE ANY CONTRACT OUT WITH U IN FUTURE.
4. WE WERE FOUND TO UPGRADE IN OCTOBER. SEEING U ARE TOO *********** TO EVEN ARRANGE A DELIVERY WE WILL PROCEED WITH LEGAL LEGALITIES REGARDING THIS CONTRACT SIM IN QUESTION.
I ADDRESS THIS TO TOP MANAGEMENT NOT UR PATHETIC CALL CENTRE OR THEUR TEAM LEADERS.
I STRONGLY SUGGEST U FOLLIW THROUGH ASAP.
MY DAUGHTER IS LOSING MONEY AND BUSINESS DUE TO UR ******* EXCUSES AND APPARENT POLICIES.
GET UR **** IN ORDER AND WAKE THE HELL UP
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
