KM
Kelvin M
1 reviews | Active since Jan 2020
17 Jul 2020, 10:51
No delivery !!
A contract with vodacom was approved on the 29Th of June. an I was promised that I would get delivery of the phone and apple watch by the 7th of July. The devices have not been delivered and nobody at vodacom can tell me why, or when I can expect to receive delivery. It is very frustrating that a huge company like vodacom, has no idea when their inventory will be received. There is no communication from vodacom, I am Just expected to wait for ever! Not sure why vodacom is advertising deals for phones they do not have in stock.Plus for some reason my number has been blocked from calling the call centre to enquire
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Replies (3)
Vodacom's replyOfficial
17 Jul 2020, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kelvin M's updateReviewer Update
17 Jul 2020, 13:51I received a call from your team. However no solutions were offered.
no effort to assist was offered, still know one in vodacom can tell me when i can receive the deceives, I was given a very vague answer of maybe next week there will be stock. very disappointed with the service from vodacom, being a loyal customer for more the 15 years.
no effort to assist was offered, still know one in vodacom can tell me when i can receive the deceives, I was given a very vague answer of maybe next week there will be stock. very disappointed with the service from vodacom, being a loyal customer for more the 15 years.
KM
Kelvin M's update17 Jul 2020, 13:51
Reviewer Update
I received a call from your team. However no solutions were offered.
no effort to assist was offered, still know one in vodacom can tell me when i can receive the deceives, I was given a very vague answer of maybe next week there will be stock. very disappointed with the service from vodacom, being a loyal customer for more the 15 years.
no effort to assist was offered, still know one in vodacom can tell me when i can receive the deceives, I was given a very vague answer of maybe next week there will be stock. very disappointed with the service from vodacom, being a loyal customer for more the 15 years.
KM
Kelvin M's updateReviewer Update
28 Jul 2020, 17:40It’s been 10 days, and still my problem has not been resolved. I’ve been contacting the sales team at your call center! But nobody is able to help. I’ve been waiting for a call from your sales department from Friday, it is Tuesday and no call. The service I’ve received is unbelievably bad.
KM
Kelvin M's update28 Jul 2020, 17:40
Reviewer Update
It’s been 10 days, and still my problem has not been resolved. I’ve been contacting the sales team at your call center! But nobody is able to help. I’ve been waiting for a call from your sales department from Friday, it is Tuesday and no call. The service I’ve received is unbelievably bad.