No delivery after Email order confirmation and also telephonic confirmation

Despite next day delivery promise on website I had a call from Confirmation department that my phone will be delivered in 1-3 days. After expediting telephonically expediting the delivery I was informed that there are no Waybill number and that the phone hasn't been release yet???

The sales department also explicitly stated that it was not their problem (did however indicated that they will attempt to escalate and resolve the matter)

1. Next day delivery False advertising. 2. Integrity or competence issue ?? On two occasions I was told that I will have delivery. 3. On my previous upgrade I was told that I was held accountable for a account held by my ex wife which she did not pay, Vodacom's legal and account departments eventually agreed that I could not be held responsible for her account and allowed the upgrade and then released the phone for delivery. They also indicated that this would be corrected on their system. Is this again now the same issue - 4 years later. 4. Even after this I had to expedite delivery - and received the phone a week later than promised.

I have been a loyal customer with Vodacom for more than 20 years and spend on average R2.5 K on 3 lines with them. I am however no going to cancel my account and take my business to a competent service provider!!!